FAQ
A plumbing emergency is any problem that can cause serious water damage, health risks or loss of water, such as burst or leaking pipes, sewage backups, no water at all, an overflowing toilet that will not stop, or a flooding water heater. If you smell gas, leave the building right away and call 911 or your gas utility before calling us.
Yes. We take emergency calls day and night, including weekends and holidays. Plumbing problems don’t wait for business hours, so you can call 470-440-9680 any time and we will send help.
We respond as quickly as possible, often within the hour for emergency drain cleaning in Atlanta. Exact arrival times depend on your location and how many calls we have, and we’ll give you an estimated arrival time when you call.
The main valve is usually near the water meter or where the water line enters your home, such as a basement, crawl space or garage. Turn a round handle clockwise, or turn a lever handle a quarter turn, until it stops, and the water to your whole house will be off.
Shut off the main water valve right away, then open your faucets to drain the remaining water from the lines. Turn off the water heater, move belongings away from the water, and call us so we can stop the damage and repair the pipe.
Stop using all water and drains in the house, and keep children and pets away from the affected area. Avoid chemical drain cleaners, which can make the problem worse and are hazardous, and call us right away.
Pricing depends on the job, the time of the call and the work involved. Call us and we will explain the cost before any work begins, so there are no surprises.
Yes. We offer water damage restoration along with the plumbing repair, so you don’t have to hire separate companies. Call us as soon as possible, because fast action reduces mold, rot and further damage.
Home insurance policies often cover sudden, accidental damage such as a burst pipe, but usually not gradual wear or neglected leaks. Take photos of the damage, keep your invoice, and check with your insurance provider about what your policy covers.
Know where your main water valve is, replace old supply hoses, and avoid harsh chemical drain cleaners. Regular inspections also help us catch small problems before they turn into costly emergencies.
We recommend cleaning your sewer line at least once a year as preventive care. If you get frequent clogs or have older pipes or large trees nearby, you may need it more often.
We use high-pressure water jetters, drain snakes, video camera inspections, eco-friendly cleaners and rooter machines. The right tool depends on what is blocking your line, and the camera helps us find the cause.
Hydro jetting uses high-pressure water to scrub the inside of your pipe. It clears grease, scale and roots that a snake can leave behind, which helps the line stay clear longer.
Common signs include slow drains in several fixtures, gurgling sounds, sewage odors, and wet or sunken spots in your yard. If you notice more than one, call us early before the line backs up.
Most clogs come from grease in kitchen drains, hair and soap scum in bathrooms, tree roots in sewer lines, and foreign objects that should not go down the drain. Knowing the cause helps us clear it properly and prevent it from returning.
Repeat clogs often point to buildup deeper in the line, tree roots or a damaged pipe, and clearing only the surface won’t fix those. A camera inspection shows the real cause, so we can recommend a lasting solution.
Chemical drain cleaners can be hazardous to handle and may damage older pipes over time. For recurring clogs, a professional cleaning is the safer and more effective fix.
Yes. Sewer camera video inspection lets us see the problem inside the pipe without digging up your yard. It shows cracks, roots and blockages, so we can recommend the right repair.
Most drain cleaning jobs take about 1 to 2 hours. Complex problems can take longer, and your technician will explain what to expect after assessing the situation.
Keep grease, food scraps and non-flushable items out of your sinks and toilets, and use drain strainers to catch hair and debris. Booking an annual cleaning also keeps small buildup from becoming a bigger problem.
We assess the unit first and give you an honest recommendation. The age of the heater, the cost of the repair and any signs of leaking all matter when deciding.
Tank water heaters cost less up front and are simple to replace. Tankless units heat water on demand, save space and tend to last longer, and we install and repair both types.
Tank models commonly last 8 to 12 years, depending on water quality and maintenance. Tankless models often last longer when they are serviced regularly.
Common causes include a pilot light that went out, a failed thermostat or heating element, or a tripped breaker. A technician can find the exact cause and tell you whether it’s a quick repair or a replacement.
Popping or rumbling sounds usually mean sediment has built up at the bottom of the tank. Flushing the tank can help, but if the unit is old, the noise may mean it is near the end of its life.
Turn off the power or gas to the unit and shut off the cold water supply to the tank. Then call us, because a leaking tank usually needs to be replaced.
A like-for-like swap often takes a few hours. Moving the unit or upgrading to a different type can take longer, and we’ll tell you what to expect before we start.
The right size depends on how many people live in your home and how much hot water you use. A family of three or four often uses a 40 to 50 gallon tank, and we can size one for your home.
Yes. Flushing the tank once a year removes sediment, improves efficiency and can extend the life of the unit. We can do it for you if you aren’t comfortable doing it yourself.
Many households set their water heater to 120 degrees Fahrenheit. That is hot enough for daily use and lowers the risk of scalding, especially for children and older adults.
Watch for an unexplained jump in your water bill, damp spots on walls or floors, musty smells, or the sound of running water when everything is turned off. If you notice any of these, call us to find the source.
We use advanced detection techniques to pinpoint the leak before opening anything. That way, any opening is as small as possible, which saves you time and repair costs.
A running toilet, a dripping fixture or a hidden line leak is the usual cause of a sudden increase. Leak detection can confirm which one it is, so you stop paying for water you aren’t using.
Turn off all water in the house, then watch your water meter. If the dial or low-flow indicator keeps moving, you likely have a leak, and you should call us to find it.
Signs include warm spots on the floor, the sound of running water under it, cracks in floors or walls, and low water pressure. Slab leaks can damage your foundation, so call us as soon as you notice them.
Yes. Even a slow leak can cause mold, rotted wood, ruined drywall and foundation problems over time. Fixing it early is almost always cheaper than repairing the damage later.
Depending on where the leak is and how bad it is, options include a spot repair, replacing a section of pipe, or repiping. We explain each choice and its cost so you can decide what works for you.
Insurance often covers sudden damage but not slow leaks caused by wear over time. Check your policy for details, and keep photos and invoices in case you need to make a claim.
A single failure can often be repaired. If the pipe is old or leaking in several places, replacement is usually the better long-term choice, and we’ll advise you after inspecting it.
As soon as possible. Shut off the water to the affected area and call us before the damage spreads to walls, floors and other parts of your home.
Yes. We give free phone estimates, plus a free, no-obligation quote for upcoming projects. You’ll know the expected cost before you decide to go ahead.
Cost varies with the problem and how complex the job is, so we can’t give one price for every situation. Contact us for a personalized quote, or see our Pricing page for more information.
Yes. We offer senior and veteran discounts as a way of saying thank you. Ask about it when you call or book, and we’ll apply it to your estimate.
Ask us when you call, because the answer can depend on the type of visit. We explain all costs clearly before any work begins.
The type of problem, how easy the pipes or fixtures are to reach, and the parts needed all affect the price. The age of your plumbing and how urgent the job is can also change the cost.
We aim to explain costs up front so you know what to expect. If a new problem turns up during the job, we talk it through with you before doing any additional work.
Ask us when you book your appointment, and we will confirm which payment methods we accept before your visit. That way you can plan ahead and avoid delays on the day.
For bigger projects such as repiping or a water heater replacement, ask us about payment options when you request your quote. We’ll go over what is available so the cost fits your budget.
Repairs usually cost less today, but replacement can save money if a fixture or pipe keeps failing. We give an honest recommendation either way, based on what is best for your home.
Yes. Every job comes with a one-year warranty and a 100% satisfaction guarantee. If something isn’t right, contact us and we will make it right.
We serve the Atlanta metro area, including Atlanta, Austell, Marietta, Powder Springs, Douglasville, Kennesaw, Mableton, Smyrna, Lithia Springs and Dallas. If you aren’t sure whether we cover your address, give us a call.
Yes. We serve both residential and commercial clients, from single-family homes to business properties. Tell us about your property when you call so we can send the right technician.
Yes. Atlanta is our home base, and we cover emergency plumbing, drain cleaning, water heaters and leak detection there. Being local helps us respond quickly when you need us.
Yes. We have local pages and service teams for both cities. Call us or book online, and we will schedule a plumber for your address.
Yes. All three are part of our regular service area, and we handle the full range of plumbing services there. Reach out any time, day or night, for help.
Yes. Call us or book online, and we will get a plumber to you. Our team handles both emergency calls and scheduled work in these cities.
Yes. Dallas is on our list of service locations, so you can get the same plumbing services as in our other cities. Call or book online to schedule a visit.
We provide 24/7 service across Greater Atlanta. When you call, we’ll confirm the arrival time for your specific location.
Open the Locations menu at the top of the site and choose your city. Each city page shows the services we offer in that area and how to contact us.
Call us anyway. If you are close to our service area, we may still be able to help, and we will tell you up front whether we can come to your address.
Most jobs take about 1 to 2 hours, and complex problems can take longer. Your technician will give you a clearer estimate after assessing the issue on site.
Clear the area around the affected drains, and remove items from under sinks and around toilets so the plumber has space to work. Note any symptoms you’ve noticed, and keep pets in another room.
Yes. Our staff is licensed, insured and skilled, with over 50 years of combined plumbing experience. You can feel confident that your home is in qualified hands.
Yes. Every job comes with a one-year warranty and a 100% satisfaction guarantee. If there’s a problem with our work, contact us and we will take care of it.
Use the Book An Appointment button, fill out the form at the top of this page, or call 470-440-9680. We’ll confirm a time that works for you.
We offer prompt, same-day service. Call early in the day and we will do our best to fit you in, and for emergencies we respond as quickly as possible.
Someone should be there to give the plumber access and to talk through the work. If that isn’t possible, call us and we can discuss how to arrange it.
Yes. Call us as early as you can and we will find a new time that suits you. Giving us notice helps us keep other customers on schedule.
Our team has over 50 years of combined plumbing experience, and we have served Atlanta-area homes and businesses for more than 16 years. That experience helps us diagnose problems quickly and fix them right the first time.
Contact us right away. Our one-year warranty covers our work, and we will review the issue and tell you how we can fix it.
Repair, replacement and installation for tank and tankless units.
Clear, efficient drainage and fewer future clogs.
Find leaks before they cause serious damage.
Fast response, day or night.
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Amadu Wiltshire5 October 2026
They came over very fast and solved my problem they are excellentPosted on Google![]()
Robert Harvey3 October 2026
Raymond White provided excellent service. He was on time and gave a fair price for service provided. I will use him in the future.Posted on Google![]()
Mona Ingram15 September 2026
One of the best in the business! Prompt, reliable, trustworthy, professional and customer service driven. Ask for Ray. He's great and easy to work with. Their prices are very competitive and you get excellent service.Posted on Google![]()
Michelle Walker23 August 2026
Great prices, excellent communication, and very pleasant people to work with. We highly recommend them to anyone looking for a reliable plumbing service!Posted on Google![]()
Michelle Walker23 August 2026
Great prices, excellent communication, and very pleasant people to work with. We highly recommend them to anyone looking for a reliable plumbing service!Posted on Google![]()
Michelle Walker23 August 2026
Great prices, excellent communication, and very pleasant people to work with. We highly recommend them to anyone looking for a reliable plumbing service!Posted on Google![]()
Elzora Holland4 August 2026
Mr. Raymond White of Plus Priority Plumbing was extremely professional and punctual. He showed the utmost care for home. He worked in a timely manner and did a superb job. His pricing was remarkably reasonable, while using quality products. I highly recommend him and will certainly use him in the future.Posted on Google![]()
Mohammad Faizul Muktadir Khan1 August 2026
Ray is a true professional. Came within 12 hour notice and did a great job. Highly recommend him.Posted on Google![]()
Mohammad Faizul Muktadir Khan1 August 2026
Ray is a true professional. Came within 12 hour notice and did a great job. Highly recommend him.Posted on Google![]()
Mohammad Faizul Muktadir Khan1 August 2026
Ray is a true professional. Came within 12 hour notice and did a great job. Highly recommend him.
A-Plus Priority Plumbing has provided Atlanta and the surrounding areas with superior service.
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A-Plus Priority Plumbing has provided Atlanta and the surrounding areas with superior service.
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